Privacy & Policy

At Shiv Bus, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when you visit our website, book tickets, or use our travel services.

We collect the following types of information to provide and improve our services:

• Personal Information: Your name, contact number, email address, and payment details when booking tickets.
• Travel Information: Origin, destination, date, seat number, and preferred boarding/dropping points.
• Technical Information: IP address, browser type, device information, and website activity to enhance user experience.
• Communication Data: Messages, calls, or inquiries sent to our support channels.

We use your personal data to ensure smooth booking and service delivery. Specifically, we may use your data to:

• Process and confirm ticket bookings and payments.
• Send journey confirmations, receipts, and travel updates.
• Improve our website, route offerings, and customer support.
• Communicate special offers, only if you have opted in for marketing messages.
• Comply with legal or regulatory requirements.

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. All payment transactions are encrypted and processed through trusted, secure gateways.

While we take every reasonable precaution, no electronic storage or internet transmission is 100% secure. You share your information at your own risk, and we recommend keeping your login credentials confidential.

Our website uses cookies to enhance browsing experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser, but disabling them may affect certain site features.

We do not sell or rent your personal information. However, we may share it with trusted partners who help us operate our services, such as:

• Bus operators and travel partners for processing your bookings.
• Payment gateways for secure transaction handling.
• Customer support and analytics providers to improve our service quality.

All third-party partners are contractually bound to maintain confidentiality and security of your information.

We retain your information for as long as necessary to fulfill the purposes for which it was collected — typically until the booking process and travel have been completed, or longer if required by law.

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications at any time.
• Request details on how your data is used or shared.

To exercise your rights, please contact us using the details below.

If you have any questions or concerns about this Privacy Policy, reach out to us:

Shiv Bus
Kandgire Complex, opposite IndusInd Bank,
Bidar Road, Udgir 413517, Maharashtra, India
Phone: +91 73876 08708
Email: info@shivbus.com

This Privacy Policy was last updated on October 27, 2025. Any future changes will be posted on this page, and significant updates may be communicated through email or notifications on our website.