Terms & Conditions

Welcome to Shiv Bus. By accessing or using our website (shivbus.com) and services, you agree to comply with the following Terms and Conditions. Please read them carefully before making any bookings or using our services.

These terms govern all bookings and services provided by Shiv Bus. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms in full. Shiv Bus reserves the right to modify or update these terms at any time without prior notice.

• All bookings made through our website or authorized agents are considered confirmed only after successful payment and receipt of the booking confirmation.
• Please review your travel details carefully before confirming. Shiv Bus is not responsible for errors caused by incorrect information entered during booking.
• Your e-ticket and journey details will be sent to the registered email or phone number provided during booking.

• All payments must be completed online using our secure payment gateways.
• We accept commonly used digital payment methods and do not store your card or payment credentials.
• In case of failed or incomplete transactions, the booking will not be processed, and Shiv Bus will not be responsible for any travel inconvenience caused.

• Cancellation policies may vary depending on the bus operator or route. Please check applicable terms before booking.
• Refunds, if eligible, will be processed within 5–10 business days to the original payment method after deduction of applicable charges.
• No refunds will be issued for missed buses due to passenger delays, incorrect boarding points, or late arrivals.

In case of operational or unavoidable reasons such as traffic, technical issues, or weather conditions, bus schedules may change without prior notice. Shiv Bus will make reasonable efforts to inform passengers of changes, but cannot guarantee exact timing or availability of alternate arrangements.

• Passengers must carry a valid ID proof and a copy of their e-ticket during travel.
• Arrive at the boarding point at least 15–30 minutes before the scheduled departure.
• Any damage caused to the bus or its property due to passenger negligence will be the passenger’s liability.
• Smoking, consumption of alcohol, or illegal substances inside the bus is strictly prohibited.

Passengers are allowed to carry reasonable luggage as per standard travel norms. Dangerous or prohibited items (explosives, firearms, inflammable materials, etc.) are strictly not permitted. Shiv Bus is not liable for loss or damage to personal belongings left unattended during travel.

Shiv Bus acts as a facilitator for various bus operators and does not own or operate all buses listed. Therefore, we are not liable for delays, cancellations, accidents, or loss caused by third-party service providers. However, we ensure that all partner operators follow safety and service standards.

By using our website, you agree not to:

• Engage in fraudulent activities, false bookings, or misuse of the website.
• Attempt to hack, disrupt, or gain unauthorized access to our systems.
• Post harmful or defamatory content related to Shiv Bus or its partners.

All logos, designs, text, graphics, and other content displayed on shivbus.com are the intellectual property of Shiv Bus and may not be reproduced or distributed without written permission.

These Terms & Conditions are governed by the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.

For queries, clarifications, or support regarding these Terms & Conditions, please contact us:

Shiv Bus
Kandgire Complex, opposite IndusInd Bank,
Bidar Road, Udgir 413517, Maharashtra, India
Phone: +91 73876 08708
Email: info@shivbus.com

This Terms & Conditions page was last updated on October 27, 2025. Please review it periodically for any changes or updates.