Refund Policy

At Shiv Bus, we understand that travel plans may change. Our Refund & Cancellation Policy outlines how cancellations, changes, and refunds are handled for tickets booked through shivbus.com or authorized agents.

• Cancellations can be made online through our website or by contacting our customer support before the bus departure time.
• Cancellation charges vary depending on the time of cancellation before departure and the policies of the respective bus operator.
• No cancellations are allowed after the bus has departed.
• In cases where a passenger fails to show up at the boarding point, the ticket will be considered a “No Show,” and no refund will be issued.

Refund amounts depend on when the cancellation request is made:

• More than 24 hours before departure: Up to 80% refund after deducting processing and service fees.
• 6 to 24 hours before departure: Up to 50% refund after applicable deductions.
• Less than 6 hours before departure: No refund available.

Note: The final refund amount may vary for different operators or routes based on their policies.

• Refunds are processed to the original payment method used during booking.
• Processing time may take between 5–10 business days after cancellation approval.
• If payment was made via a third-party gateway (such as UPI, credit/debit card, or wallet), the refund timeline depends on the respective bank or payment provider.

If you haven’t received your refund within 10 working days, please contact our support team with your booking details.

In rare cases, a bus service may be canceled by the operator due to unforeseen reasons like mechanical failure, weather, or route restrictions. In such situations:

• You will receive a full refund of the ticket amount, or
• You may choose to reschedule your trip to a later date, subject to seat availability.

• Requests to change journey dates, routes, or passenger details are treated as cancellations followed by a new booking.
• Rescheduling is allowed only if the bus operator permits it and seats are available.

In cases where multiple seats are booked under one ticket, partial cancellation (for selected passengers) may be allowed depending on the operator’s policy. Refunds will be issued only for the canceled seats after applicable deductions.

• Passengers arriving late at the boarding point after bus departure.
• Wrong boarding or destination details entered during booking.
• Tickets purchased through promotional or discounted offers marked “Non-Refundable.”
• Failure to produce valid ID proof at the time of boarding.

If your payment was deducted but the ticket was not generated due to a technical issue, please contact our customer support team immediately. After verification, the amount will be refunded within 7 working days.

To initiate a cancellation or refund request, please contact us via:

• Phone: +91 73876 08708
• Email: info@shivbus.com
• Provide your booking ID, registered mobile number, and reason for cancellation to speed up processing.

Shiv Bus reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. The revised version will be published on our website and will take effect immediately upon posting.

This Refund & Cancellation Policy was last updated on October 27, 2025. Please check this page regularly for the latest updates.